I've got a 400 page document that I wanted printed on 3-hole pre-punched paper. Since I'm working at home, I thought it would be easy to print it using FedEx Office online printing and pick it up at my local FedEx office instead of schlepping all the way down to my office at UCLA. WRONG.
Instead of printing at my local FedEx/Kinkos store, their automated system decided to print it at a store in Poway California. Approximately 100 miles--and a 3 to 4 hour drive in traffic--from my house.
Then I call Federal Express customer service and get some moron [excised] who, as near as I can tell, kept asking for the tracking number on my package! Where did they hire this guy? [Excised] When my repeated efforts at basic communication failed, I gave it up as a bad job. I'll just print the damned thing at work on Monday.
One thing's for damned sure. I'm never using Federal Express Office online printing again.
Update: I contacted Fed Ex Office via their online email. Here's the unedited response:
Thank you for contacting us.
Due to the fact that product/service availability and pricing vary from location to location, we ask that you contact your local store for more information. To find the closest FedEx Office location to you, please visit our website at http://www.fedex.com/us/office/ to access our homepage. You may then "Find a FedEx Location" on the bottom-right of the page. If you do not have a zip code you can click on the "advanced search options" link and search by city and state.
You may also find your nearest location by calling our 24-hour Hotline at 800 463 3339 (press 64 or say FedEx Office Services).
Sincerely,
Gloria
FedEx Office Customer Relations
This is customer service? I bet it's just an automated response. Total bullshit.
So what have we learned? Federal Express Office's customer service sucks just as badly as their online printing service.
Update: Score one for social networking. Although neither a phone call nor 2 emails elicited any help, blasting this post all over Twitter did. So thanks to FedEx for stepping up to the plate and making it right. Update post here.
Update: Apparently, some folks thought the excised comments were racially insensitive. I don't see it myself, but since I don't want to offend readers unnecessarily, I've struck the offending passages and offer my apologies.
